COVID-19 Update/Returns

Here at Fit-O-City we believe in people being the healthiest they can be. During this time it is shown that now more than ever health is our top priority. Due to that we have designed stations in which your product is effectively disinfected and our team wears gloves and face masks to make sure everyone is safe. With this effort to ensure everyone's safety, shipping times may take longer than usual.

Return Policy

Q: How do I return an item?

We will not be accepting returns/exchanges due to today's climate in terms of health precautions. If you purchase an item it is now your property.

Q: What is your refund policy?

We are very understanding and compassionate with our customers so feel free to email or text us if there is an issue. We are not responsible if you order the wrong size or enter the wrong address BUT we do offer a 30 day money back guarantee.

Q: What Qualifies for a refund?

If the item is defective (with proof) you qualify for a refund. Besides that if you order the wrong size you can only get an exchange, where you can order the correct size for free but this MUST be within 48 hours of delivery.

Q: What do I do if I want a refund?

Email or text us with your issue and we will work out the details from there. The customers are our NUMBER 1 priority

Q: Do you ship internationally?

No, not currently

Your safety and your satisfaction is what we value the most so be patient and understanding with us.